Refund & Return Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need your receipt or other proof of purchase.

How to Request a Return

To request a return, please contact us at ab8475754@gmail.com.

Please note that returns must be sent to our designated return address:

We are currently  located in Dubai Jebel Ali Free Zone (JAFZA)

Do not send an item back before contacting us and receiving return instructions. Items returned without first requesting a return may not be accepted.

If your return is approved, we will provide you with the applicable return shipping label and instructions on where and how to send your package.

For any questions regarding returns, you can contact us at ab8475754@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible so we can review the issue and work with you toward an appropriate resolution.

Non-Returnable Items

Certain products cannot be returned, including:

• Personal care and beauty products
• Perishable goods
• Custom or personalized products
• Hazardous materials
• Flammable liquids or gases
• Sale items
• Gift cards

If you are unsure whether a particular product is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an item, the fastest way is to return the original item in accordance with our return policy and, once the return is accepted, place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable EU consumer protection requirements.

The returned item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging, together with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at ab8475754@gmail.com.